Privacy Policy for Steelheart Hobbies
At Steelheart Hobbies, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our online platform, purchase products, register for workshops, or engage with our services.
1. Information We Collect
We collect various types of information to provide and improve our hobby products and services.
- Personal Identification Information: This includes your name, shipping address, billing address, and contact number. We collect this when you make a purchase, register an account, or sign up for our workshops.
- Order Details: Information related to the hobby kits, craft supplies, metal art supplies, model-making materials, tools, and bespoke metal miniatures you purchase, including payment methods used (though we do not store full payment card details – these are securely processed by third-party payment gateways).
- Communication Data: Records of your interactions with us, such as inquiries made through our contact forms or direct messages.
- Usage Data: Information about how you access and use our site, including your IP address, browser type, operating system, referral sources, pages visited, and the dates/times of your visits. This helps us understand visitor behaviour and improve our online platform.
- Workshop Registration Information: If you register for our workshops, we may collect details relevant to your participation, such as skill level or specific interests, to tailor the experience.
2. How We Use Your Information
We use the collected information for various purposes, primarily to facilitate our services and improve your experience with Steelheart Hobbies.
- To process and fulfil your orders for hobby kits, craft supplies, and other products.
- To manage your workshop registrations and communicate important details regarding your participation.
- To provide customer support and respond to your inquiries.
- To personalize your experience on our site, making product recommendations relevant to your interests.
- To improve our website, product offerings, and services based on usage and feedback.
- For internal record keeping, analysis, and to comply with legal obligations.
- To send occasional promotional emails about new products, special offers, or events if you have opted in to receive such communications. You can unsubscribe at any time.
3. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except in the following circumstances:
- Service Providers: We may share your data with trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving our users (e.g., payment processors, shipping companies, website analytics providers). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
- Our online platform uses Secure Socket Layer (SSL) technology to encrypt your personal and financial information during transactions.
- Access to your personal data is restricted to authorized personnel who require the information to perform their specific job functions.
- While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Your Data Protection Rights (GDPR)
In accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have certain rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
6. Cookies
Our site uses "cookies" to enhance your experience. Cookies are small files placed on your hard drive that help us provide a better service. They allow us to recognize your browser and capture and remember certain information.
- We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
- You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the online platform.
7. Links to Other Websites
Our online platform may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.
8. Changes to This Privacy Policy
Steelheart Hobbies may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We advise you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:
Steelheart Hobbies
462 Clementi Avenue 3,
Singapore,
120462
Singapore